Clever savings, flexible customisation - our subscription!

Convenient, stress free and tailored to you

With a PLATINUM subscription, you and your pet can enjoy a service that is perfectly tailored to your needs. From exclusive discounts to flexible management - our subscription offers you everything you need to make your everyday life easier and less stressful. Sign up now and unlock the following benefits:

  • Up to 10% discount on your orders
  • Full flexibility and easy to customise 
  • Free premium shipping from £29
  • Exclusive benefits for subscription customers only

Why subscribe to PLATINUM?

Discount stacking on PLATINUM dog food and cat food

Save with every order

Discount stacking on PLATINUM dog food and cat food
With your subscription, you'll automatically save on all dog and cat food products, while your loyalty is rewarded with exclusive discounts over time:

  • 2% discount on the first order
  • 5% discount on the second order
  • 10% discount on every additional order

Your premium service

  • Premium Shipping: Your orders are prioritised for future shippings and are guaranteed to be dispatched on time, with no shipping costs for orders over £29. That means your furry family member's will never run out of their favourite food, and it will arrive exactly when you need it.
  • Exclusive Customer Service: Enjoy dedicated support via a subscription customer service email (subscription@platinum.co.uk), ensuring quick assistance with any queries or concerns.
  • Personalised Extras: Look forward to thoughtful gifts and exclusive promotions tailored for our loyal subscription customers. You'll also be the first to hear about new arrivals and automatically take part in all our regular promotion, including our annual Christmas special.
Discount stacking on PLATINUM dog food and cat food

Full flexibility

Discount stacking on PLATINUM dog food and cat food
  • Customise your subscription at any time: Change the quantities, products, delivery intervals or the next dispatch date tailored to what suits you.
  • Pause or cancel your subscription easily - without obligation, at any time. The subscription is completely non-binding and can be cancelled free of charge up to 24 hours before the next dispatch date or adjusted if necessary. You can find more information and answers to frequently asked questions about our subscription here.

How the PLATINUM subscription works - in 3 simple steps:

  1. Select products: Choose your pet's favourite snacks, treats and food.
  2. Set delivery interval: Decide at what intervals you would like to receive your order.
  3. Take out a subscription: Save from the very first order and enjoy many other benefits!
Easy to customise: You can conveniently manage your subscription at any time in your customer account and see when your next delivery will be dispatched.

How the PLATINUM dog and cat food subscription works

Frequently asked questions

How does the discount scale work?

Your discount increases over time with the number of orders placed:

  • 2 % on the first order
  • 5 % on the second order
  • 10 % with every additional order

Does free delivery from £29 also apply to subscription orders?

Yes, delivery is also free of charge for subscriptions from an order value of £29.

Can I change or cancel my subscription at any time?

Yes, you can flexibly adjust, pause or cancel your subscription - without any obligations.

Are all products for dogs and cats available on subscription?

You can subscribe to all PLATINUM food products - whether for dogs or cats. Extras cannot be included in the subscription.

How do I subscribe?

To subscribe, all you have to do is add your desired products to the shopping basket and set your delivery interval in the shopping basket. You can then complete the purchase process as usual. Please note that a subscription is only available for food products. 

What payment methods are available for my subscription?

The following payment methods are available for you in connection with a subscription order: PayPal, credit card, Apple Pay and Google Pay.

Will I be informed before dispatch?

Yes, you will receive an e-mail as soon as your next order is packed and dispatched.

Take advantage of a PLATINUM subscription today!

Experience unparalleled service that offers flexibility and exclusive benefits. Transform your petfood order into a smoother, stress-free experience while maximizing your savings with every purchase.

Do you have any questions? Our team will be happy to help you.

© 2025 PLATINUM Pet Food & Care Ltd

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