Everything you need to know about ordering

You can order our products directly:

  • Directly online in our shop
  • by telephone on our toll free number for advice and orders: 0800 158 80 25
  • by e-mail to info@platinum.co.uk
  • In the factory outlet in Bristol

We deliver as follows:

  • Our delivery policy is 3 to 5 working days. However our couriers tend to deliver within the first 2 or 3 days.
  • Pre-paid orders are sent as soon as payment is received.
  • We deliver free to your door* – you save on delivery charges.

* This applies from an order value of 19 GBP. Below this order value, a shipping and handling charge of 5,00 GBP applies. Should shipping charges for your order incur, these will be displayed in the order info.
A minority of GB postal codes, the Highlands, UK Islands, Channel Islands and Northern Ireland do not qualify for free shipping.

    Your ways to pay:

    • Payment by Visa, Visa Debit, Mastercard or Maestro debit card.
    • PayPal.

    Any other questions?

    We will be happy to advise you on our free service number 0800 158 80 25.

    You can consult our General Terms & Conditions here.