Contact – we are here for you

Do you have any questions or suggestions?

Would you like to order any of our products?

Would you like to order a sample of PLATINUM complete food?

Would you like to set up, alter or cancel your Premium Service?

Our team is happy to help

By phone: on our freephone customer service number 0800 158 80 25, Monday to Friday 9 a.m. – 5 p.m.

By e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Are you a breeder?

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sales from our premises

You can purchase PLATINUM complete food directly from our offices.

Please note that we accept all forms of paymet with the exception of American Express.

Our address

PLATINUM Pet Food & Care Ltd
Easton Business Centre
Felix Rd, Easton 
Bristol BS5 0HE

Opening times for premises sales:

Monday to Friday 9 a.m. – 5 p.m.